Kingston Family Clinic

Reviews of Kingston Family Clinic

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  Magdalena Rowan Added October 31, 2023

  ★ ★ ☆ ☆ ☆
  I have been a patient at the Kingston Family Clinic for over 20 years. I have no complaints about the doctors, and even though it is hard to get an appointment with a specific doctor, I have come to accept that and book in with whomever is available at the time. However, I find the staff is often rude, uncaring, and unconcerned about their patient’s health. I appreciate that we are in difficult times with staff shortages, I also appreciate that COVID has stressed patients and health workers alike, but the attitude at this practice precedes COVID. My last experience though, is by far the worst.
  I was ill for quite a few days with either a virus, flu or bronchitis. (I have had 4 COVID vaccines and a Flu vaccine, I am 70). I had several negative RATS tests and a negative PCR test just prior and made an appointment to see a Dr. on Monday at 8.30am. At 8.25am I got a text to say the appointment was cancelled because the Dr was unwell. I had already parked at the clinic by then. Surely they would have known about the cancellation before 8.25am?
  I went in and, without a hint of apology, they said I could come back for an appointment the following day. I had already been waiting for this appointment for several days so I asked if it could be any earlier as I was really unwell. The answer was “No, and we won’t see you anyway if you have any flu symptoms”. I mentioned I had a negative PCR test and offered to have another PCR. The receptionist said: “that doesn’t matter we still can’t see you”. There was no sorry, no advice as to what to do, nothing. I can understand why patients lash out at such an attitude, but I controlled myself and walked out instead and was very upset. Not only had I got out of bed needlessly, but I now had nowhere to go. Apparently the clinic only sees patients who are well. If you are unwell it is just bad luck.
  This is at a time when, quite understandably, clinics often don’t take new patients due to staff shortages, so it is not easy to see another Dr somewhere else. I finally managed to get an appointment with a Dr on Thursday at a different clinic where they were happy to see me provided I did a PCR test beforehand, which I did. I am now on antibiotics and have finally started to feel better.
  Whilst this is the worst incident of duty of care, it is not an isolated case at this clinic. I had a severe attack of vertigo last year and I spent 45 minutes trying to call the clinic first thing in the morning to try to get an appointment. When I finally got through, I was unsuccessful and they were only able to offer an appointment in 3 days, so I spent a full day with the room spinning around me and felt sick for 2 more days when a simple prescription could have prevented that.
  I have felt for some time that I should change clinics, because of the staff attitude. I will definitely not be going back now. Not that anyone will care. This clinic is now all about business, but they don’t seem to realise that business is about customers and service. I guess they rely on the fact that people will continue to get sick and provide an endless pool of customers.
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  Shahla Nabilzadeh Added October 28, 2023

  ★ ☆ ☆ ☆ ☆
  Just would like to mention about the poor services at this clinic. Me and my family for last 26 years were going to the "Brighton Medical Centre" and not even once anything could go wrong. They would always deal with the patients very respectfully and understanding every situation.
  Now I would like to share my story here.
  Yesterday I was suffering from the sore throat, couldn't eat or drink, though no fever, no any other symptoms & I immediately needed an antibiotic.
  I called the clinic at around 9.00am that I was told not to go to the clinic and wait for tele consultation, which took place at 5.30pm after reminding them again! Finally I got the phone call from my doctor and my prescription was going to be texted to me , which didn't happen. Then they told me that they will fax it to the Glenelg National pharmacy, where I often go, and with my pain and absolutely been unwell I was waiting at the National Pharmacy till 8.00pm and yet no prescription, the night without my medication became a hell to me, and today my problem is aggravated, added some more pain to it like chest infection too and (I am an asthma patient too.)
  Interestingly today when I called them to ask for my prescription, the attitude was like "what's wrong with me, why I am upset...." Even no apology, no sorry, then now I am thinking why shall I go to this clinic at all?!!
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  Natasha Priya Added October 25, 2023

  ★ ☆ ☆ ☆ ☆
  My partner went to this clinic and really horrible experience with their service. Often asking for more clinic appointments which was unnecessary.
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  Adam Trzesinski Added October 17, 2023

  ★ ☆ ☆ ☆ ☆
  My wife and son were both sick for a week, tried calling three times and no one answered the phone. Eventually booked online via a third party app.
  The doctor saw them out in the car park due to COVID symptoms even though they had COVID that 3 weeks prior.
  Took a quick look at them and sent them on their way.
  Really poor service and clearly not a FAMILY clinic.
  Will never no go back.
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  Josie Nunn Added October 16, 2023

  ★ ☆ ☆ ☆ ☆
  I really don't like nor appreciate the merger with Brighton Medical Centre. Brighton Medical Centre was way better with service and customer care. I have to attend this sub-par clinic because my GP of 3 years is now there. This Clinic has no one answer when I call, I am directed to an online booking system (which is CLEARLY MADE FOR STAFF NOT PATIENTS i.e. "Script Only - Try to book with regular doctor or explain to patient this may be a one off with another doctor for today" and the Short and Long appointment options are ludicrous - PEOPLE ARE NOT DOCTORS AND DO NOT KNOW HOW LONG THEIR APPOINTMENT WILL TAKE as 1-2 heatlh issues could become a complicated issue!!!! This is really unprofessional and just plain dumb!), I was told that just checking something with my GP would cost me a full consultation fee, and when I asked about how to move my records if I was to change clinics, there were no queries as to why I was considering that. There is just no care and no compassion. This clinic and the administration staff especially do not have the capacity to care for people and just want to take your money as they can't even afford a proper clear booking system for their patients. Even the doctors don't look happy anymore and try to get you out as soon as possible, risking missing a diagnosis. I gave this place a chance seeming they have my GP, but I no longer trust it as a medical clinic and feel that if I stay, I will be putting my and my family's health at risk. I recommend a different clinic if you care about your health. Disappointing and shame on this clinic.

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